Janette Salazar - Senior Consultant

Capabilities and Experience

Janette is a results-driven leader with extensive experience in customer success, digital transformation, and service delivery across the telecommunications and technology sectors. With a strong background in building and leading high-performing teams, Janette excels in fostering strategic relationships with executive stakeholders, aligning service delivery with client business objectives, and driving measurable value through innovative solutions. Her ability to anticipate challenges and mitigate risks has earned her accolades, including the CSG Award of Excellence and recognition as AT&T’s President’s Club Employee of the Year.

Throughout her career at CSG, AT&T, Hansen Technologies, Claro Colombia, PWC, PFIZER and OXY, Janette has successfully led large-scale, multimillion-dollar projects, including the resolution of critical escalations such as a cyber-attack impacting a $500M client across multiple countries. Her expertise in transitioning organizations from custom development to scalable SaaS and managed services solutions has positioned her as a key driver of operational excellence and business growth. Additionally, Janette's strategic planning capabilities have enabled her to deliver complex projects on time and within budget, consistently exceeding profitability margins.

As a skilled people manager, Janette is passionate about fostering collaboration and growth within her teams. She has demonstrated a commitment to diversity, equity, and inclusion through her involvement in DEI initiatives, helping to create an inclusive and thriving workplace culture. Her leadership philosophy revolves around coaching and empowering team members to achieve their full potential while driving organizational goals.

Janette’s technical acumen spans cloud technologies, CRM platforms, and data analytics, combined with certifications in PMP, Scrum Master, and IT auditing. Her multilingual proficiency in Spanish, English, and Portuguese, coupled with a deep understanding of Latin American markets, has enabled her to navigate diverse cultural and business environments effectively. Janette is a trusted advisor to her clients and colleagues, leveraging her expertise to deliver exceptional customer experience and drive long-term success.