Michelle A. Nowak- Senior Consultant

---

 With a career spanning three decades, Michelle is a seasoned leader in the communications industry, specializing in digital customer engagement, CRM, BSS/OSS product and solutions management. She brings a wealth of experience and a deep understanding of software product and solutions that drive innovation and efficiency for communications companies worldwide. Michelle has worked with global industry leaders such as Amdocs, CSG, Netcracker and was co-founder of IDI Billing Solutions. She is high skilled at formulating and executing product and growth strategies while leading global multi-disciplinary implementation teams. Her entrepreneur, hands-on style and data-driven decision making enables company product, solutions and services revenue growth. 

Michelle’s digital transformation expertise is in helping grow CRM/BSS/OSS software companies to meet their product- and solution-market fit objectives by driving efficiencies and excellence across these critical areas:

Product Strategy

Launch a new product or re-innovate and existing product with clarity on your value proposition through assessment of the product vision, demand, and competitive landscapes to ensure your product success by creating and aligning:   

• Strategic Product Roadmap
• Product and Solution Market-Fit Analysis
• New Launch Planning from Concept to Market
• Product      
• Go-To-Market Strategy
• Pricing  Analysis

Product Management

Focus on customer needs and product features that drive business goals with rigorous backlog prioritization with meaningful enhancements to deliver value while defining and focusing on:

• Roadmap Planning & Prioritization
• Program Increment and Sprint Planning
• Methodology and Tools
• Product UX design
• Feature Adoption & Usage Analytics
• Revenue Growth
• Margin Improvement

Product Operations and Delivery 

Scaling the product organization and increase team’s speed to market to gain velocity by establishing or improving product processes across multi-disciplinary teams. Facilitate accountability, communication and collaboration to keep people engaged, motivated, and productive through: 

• SAFe Transformation
• Agile Product Tools and Processes
• Product Rescue
• Product Support