Mike brings people from disparate groups together to solve complex business issues with technology. His 30+ years in Telecom and IT have enabled him to see what works and what doesn't. He sees big-picture solutions and creates practical strategies that achieve the intended business outcomes. Some specific examples include:  

• Customer Success: Mike's varied experience as an executive with a tier 1 CSP, a Strategy Consultant, and a global head of delivery has given him a keen understanding of the business value that can be achieved through technology.
• Service Delivery: Mike is a change agent working with complex and often disconnected development and product teams to create standardized methods, tools, engagement approaches, and sales-to-delivery collaboration. 
• Accelerated transition to DevOps: His teams have taken development teams of both carriers and solution providers on accelerated DevOps journeys, and determined effective paths to greater automation, improving timelines and quality of delivery. Beyond just the adoption of tools and methods, with a deliberate focus on changes to corporate culture.
• Revenue growth through Professional and Managed Services: As a business development lead in the Americas and Southeast Asia Mike Increased the effectiveness of Managed Services Sales and Operations resulting in increased revenue, increased margin, retention of key customers, and increased contract renewals through effective staffing strategies, increased automation, and continuous improvement.
• Cost containment/Margin Improvement: Mike drove a renewed focus on detailed financial tracking and ensuring an effective staffing mix, right-shoring through creative resourcing internally and with partners.
• Employee Growth: His team created new and cost-effective enablement of resources to improve time to productivity, support career growth, reduce attrition, and improve the shape and quality of the staffing pyramid.